ERP & Business Software Support
Organized support for your business applications — ERP, CRM, accounting, payroll, myDATA and e-invoicing — from a certified team.
Your daily operation depends on your applications
A business's daily operation depends on its business applications. Invoicing, sales, warehouse, accounting, customers, payroll and electronic obligations must work correctly, without delays or uncertainty.
Alpha Pliroforiki provides organized business application support to businesses and professionals, covering the entire lifecycle of business applications: from initial installation and configuration to daily user assistance, upgrades and adaptation to new needs.
Support that continues after installation
Delivering an application isn't the end of a project. As a business evolves, new users are added, processes change, branches are opened and tax and regulatory requirements change.
Our team stays by the users' side, so the application keeps serving the business's actual workflows. We don't stop at fixing a technical problem; we examine the affected process and propose the safest, most efficient way to handle it.
Applications we support
We provide support and advisory guidance for:
- ERP and business management applications
- CRM and customer management
- accounting applications
- payroll and HR applications
- the Digital Work Card
- myDATA and e-invoicing
- Retail and POS applications
- warehouse, barcode and traceability
- Cloud and mobile business applications
- online stores and ERP integrations
- Alpha's specialized applications and third-party software
As a certified SoftOne partner since 2005 and ENTERSOFTONE Premium Partner, we have particular expertise in the SOFT1 ERP, CRM, GO, Retail, Payroll and EINVOICING ecosystem.
Business application support at every step
Daily user assistance
We answer questions & resolve issues in invoicing, purchases, sales, collections, warehouse & other daily tasks.
Application configuration
Document series, permissions, forms, print templates and output forms, commercial policies, automations & workflows.
User & permission management
New users & access organization — each person sees only what their role requires.
Reports & insight
Reports on sales, purchases, stock & finances for a clearer picture of the business.
Upgrades & legislation
Adaptation to myDATA, e-invoicing & the Digital Work Card.
Data check & correction
Detection of incorrect entries, duplicates & configuration problems.
Application integrations
e-shop, POS, mobile order entry, banks, courier, WMS — fewer duplicate entries & errors.
User training
Training of new & existing users on their daily tasks.
Remote & on-site
Immediate remote support; on-site in Evros, Rodopi & Xanthi when needed.
Upgrades & legislation changes
We update and adapt applications when tax, labor or technical requirements change — myDATA, e-invoicing and the Digital Work Card.
Remote and on-site
Most daily requests are handled remotely, with a secure connection and direct collaboration with the user. Where physical presence is required, we provide on-site support mainly in Evros, Rodopi and Xanthi — while with organized remote-support contracts we serve businesses across Greece.
A single point for your business software
A problem in a business application may relate to configuration, permissions, data, the myDATA connection or collaboration with another system.
Alpha takes on the coordination and overall handling of the issue, so the customer doesn't have to determine which vendor is responsible.
Why choose Alpha
- SoftOne partner since 2005
- ENTERSOFTONE Premium Partner
- Staff holding Technical and Accounting certifications
- 1,000+ businesses & professionals supported with their business applications
- Local presence in Alexandroupolis & coverage across Thrace
- Remote support across Greece
- Knowledge of both the software & the technical infrastructure behind it
Your business software must work every day
Whether you need help with an existing application or organized, ongoing support, we assess the current situation and propose the right framework for collaboration.