Technical Support & Managed IT
Keep your systems running without stress. Phone, remote and on-site support from a specialized team, with clear SLAs, contracts and preventive maintenance — since 1998.
Every minute of downtime costs
A server failure, a network problem, or an outage affecting the ERP or another critical application can bring business operations to a halt. Without organized support, you lose time, data and customers — and you don't know who to call.
Alpha becomes your technical department: a single point of contact for computers, networks, printers, Microsoft 365 and professional applications, with service priority and a documented history of every intervention.
For every support need
Professionals & SMEs
Offices, shops, professionals & businesses that want reliable technical support.
Organizations & public sector
Public-sector organizations requiring security, continuity & documentation.
Large businesses & networks
Large businesses and organizations with multi-site operations in Thrace & Eastern Macedonia.
Remote customers
Anywhere in Greece & Cyprus, via online support.
Wherever you are
Remote Support
Immediate resolution via secure remote connection (TeamViewer).
Service Center
At our store in Alexandroupolis, by appointment.
On-Site (Thrace)
At your premises in Evros, Rodopi, Xanthi — within 24 hours, subject to the applicable support agreement, SLA and availability.
24/7 fault reporting
Automated ticketing system and email tech@alphait.gr, with priority scheduling and adherence to the agreed SLA.
Immediate remote service
Problem-solving via secure remote connection, without travel — for all of Greece.
How the connection works
You download the app, book an appointment and the technician connects at the scheduled time.
At your premises
Technician visits in Evros, Rodopi and Xanthi, within 24 hours (subject to the applicable support agreement, SLA and availability), for anything that can't be solved online.
Planned on-site support
Scheduling, on-site intervention and documentation of every job.
One team for your complete IT environment
Software
Windows/Server, Office, antivirus, specialized applications — installation & configuration.
Hardware
Motherboards, VGA, RAM, SSD, drives, cards, cleaning & system maintenance.
Networks & Security
Routers, Wi-Fi, access points, IP phone systems, network security checks. Network infrastructure and fiber optics.
Microsoft 365
Accounts, Office, corporate email, domain, OneDrive/SharePoint/Teams, licenses.
ERP & Accounting
Expertise in EnterSoftOne & Prosvasis — configuration, databases, connection errors. Support for Data Communication / Epsilon Net, Nine Pos RBS applications.
Peripherals
Printers, scanners, security cameras & other equipment.
Monthly/annual support packages
Choose the level that fits your business. All include Trend Micro antivirus & proactive security monitoring (Cloud), for every computer system (VAT 24% not included).
Alpha Premium
- Unlimited phone & online support
- On-site whenever needed
- Backup to OneDrive Cloud
- Microsoft 365 Standard (up to 5 PCs)
- same-day response during business hours
Alpha Standard
- Up to 5 hours phone/online per month
- On-site up to once/month
- Backup to OneDrive Cloud
- Microsoft 365 Basic online
- response by the next business day
Alpha Basic
- Up to 3 hours phone/online per month
- On-site up to once/month
- Backup to local media
- Annual preventive maintenance
Alpha Lite
- Up to 2 hours phone/online per month
- Antivirus & monitoring
- Backup to local media
Alpha Economy
- Up to 1 hour phone/online per month
- Antivirus & monitoring
Alpha Home
- Home use
- Antivirus & monitoring
- Up to 3 hours/year
- One annual preventive maintenance
One-off services and prepaid support-hour packages
| Service / Contract | Detail | Price* |
|---|---|---|
| Technical work On-Store / On-Line | up to 1 hour | €40/hour |
| Technical work On-Site (Thrace) | up to 1 hour | €45/hour |
| Advanced (networks / ERP / consulting) | up to 1 hour | €65/hour |
| Alpha-05 (5-hour contract) | 48h response | €200 |
• Prices exclude VAT 24%. Lower hourly rates apply with a business application support agreement.
• Available Service Packs (Printing, Networking, UPS, Phone System) from €85/year.
• Equipment rental available: computers, printers, projectors.
Online support in 4 steps
- Download the app
Download "Alpha OnLine Support" (a special TeamViewer QuickSupport edition) from get.teamviewer.com/alphapc.
- Book an appointment
Choose a day & time on the booking platform and send us your TeamViewer ID with a short description.
- Connect & resolve
The technician connects remotely at the scheduled time and resolves the issue.
- Billing
Issue & delivery of an electronic invoice; charged based on the time required.
Structured support backed by documented processes
Behind every call is AlphaCRM: each customer's history is recorded in detail, so no pending item is lost. We operate with certified ISO 9001 and ISO 27001 processes, with detailed reports of hours, warranties and maintenance.
Support is provided Mon–Fri 08:30–16:30 at +30 25510 38444, while with a contract you get a dedicated number with an average telephone wait time of under one minute. Outside hours, a 24-hour fault-reporting system operates.
FAQ
Is the remote connection secure? Do you have access afterwards?
The QuickSupport edition installs nothing permanent. It runs only while you need it; once you close the window, the connection ends permanently and we have no access until the next appointment.
Do you support EnterSoftOne & Prosvasis?
Yes, with high expertise: configuration, database checks, resolution of communication/connectivity errors, as well as other commercial/business software.
What does Microsoft 365 support cover?
Account creation and configuration, Office installation, corporate email and domain, account security, OneDrive/SharePoint/Teams and license management.
How does billing & payment work?
An electronic invoice is issued based on the hours required; payment by bank transfer or card. You can also pre-purchase an hour package valid for 12 months.
Do you cover outside Thrace?
Online support covers all of Greece and Cyprus. On-site visits are provided in the Region of Eastern Macedonia and Thrace.
Technical support proven in practice
More than 35% of technical incidents are handled remotely, reducing wait times. Every year, 8,000+ remote connections take place, corresponding to 5,000+ hours of technical assistance.
For customers with a support contract, 75%+ of requests are completed the same day; the typical first-response time is by the next business day, with an average resolution time of about 1.5 business days depending on the nature of the incident.
A technical team that earns trust
The Alpha TechTeam is rated highly by customers for its technical skill, communication and effectiveness — trust reflected in continuous renewal of support contracts and a 10/10 rating for responsiveness and quality of service. On-site coverage in Thrace and Eastern Macedonia (Evros, Rodopi, Xanthi) and online support across Greece.
Free 30-minute assessment — with a clear scope
With no purchase obligation, it includes:
- initial needs assessment
- identification of 2–3 main problems
- a proposed direction
- an estimate of next steps
Book an appointment with an IT Consultant: Booking.
Choose what you need
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